FAQ's

• The club Rules & Regulations is applicable to all members, junior members, guests and visitors, to ensure the enjoyment, safety and well-being of everyone using the club.
• Personal information including a photo will be used to validate access. 
• Club facilities, operating times, equipment and group exercises classes may differ from club to club. 
• We reserve the right to change the rules and regulations including operating times and use of facilities. 
• If you do not comply we can at our own discretion, deny access, cancel memberships or ask you to leave the premises. 
• Use a sweat towel at all times and wipe equipment after use. 
• Note the limited times allowed on cardio equipment during peak times. 
• Pets (other than guide dogs) are not permitted. 
• Firearms or other weapons are not permitted. 
• Running in clubs is only allowed on designated equipment and areas. 
• You may not take any photographs or videos. 
• No selling or marketing is allowed to other members while in our clubs.
• Junior member’s free access benefit, which is associated with the main membership, will end on their 18th birthday.

• Before you start exercising confirm with your healthcare provider if you have any health risks.
• All members must ensure they complete our physical activity readiness questionnaire when joining. 
• We recommend you warm-up before exercising and cool-down and stretch afterwards. 
• Should your health status change it is your responsibility to inform us.

• All members including junior members will be issued an access card and a photo will be taken. 
• You must present your own access card to gain access. 
• No-one else may use your access card. 
• Using your ID/Passport number for access is allowed once only, after which you need to buy a new access card. 
• Access benefit for junior members is limited to the parent(s)/legal guardian(s) membership. 
• Report lost or stolen access cards to avoid fraudulent use. 
• If a new card is required, it will be charged for. 
• Access will be denied (including your junior members) should your membership not be in good standing.

• Age restrictions apply for the use of facilities and equipment. 
• Fit24 gyms membership fees apply to 13 – 17 year olds. 
• Under 13 years old’s must be accompanied by parent(s)/legal guardian(s). 
• Preference must always be given to adult members. 
• No under 13 year olds may access the club training facilities.

Age 12 and under are not allowed in the clubs.

• May use equipment.
• May participate in adult group exercise classes.

•  May use equipment.
• May participate in adult group classes.

• Access is prohibited whilst under the influence of alcohol, illegal drugs or performance enhancing drugs.
• You may not bring alcohol or drugs into our clubs.
• Smoking including e-cigarettes, is not permitted anywhere on club premises.
• You may not use foul, loud, or abusive language.
• You may not physically/sexually/verbally abuse or harass other members, guests, visitors, tenants or members of staff.
• You will be liable for any damage caused by you, your junior members and guests.
• Only one individual is allowed in a shower cubicle at any one time.
• Appropriate exercise clothing and closed training shoes must be worn.
• No food or bags are allowed on the gym floor.
• You may only use plastic drinking bottles.

• Handle weights and equipment with care and replace after use.
• Use the equipment for its intended purpose and follow the instructions provided, including weight limitations.
• Never load the equipment with any additional weights other than as pre-stacked by the manufacturer.
• If you are unsure of how to use the equipment, ask a fitness qualified staff member to assist you.
• While training on the circuit use the equipment in numerical order and move according to the circuit timer.
• When using any automated equipment, make sure the equipment has come to a complete stop before stepping onto or getting off it.

• If available, observe the guidelines displayed and consult a doctor if you are concerned about your health risk prior to using the equipment.

• We do not accept responsibility for any loss, theft and/or damage to vehicles (or any mode of transport) including any valuables left in them.

• Lockers are provided to store your clothing and gym gear.
• You are required to bring your own padlock.
• We do not undertake that the use of a locker will guarantee that theft of, or damage to your property, will not occur.
• Management reserves the right to open a locker, if we have reasonable grounds that a locker is being used for storage of anything else other than your clothing and gym gear.
• If personal belongings are left in a locker overnight, the lock will be cut and belongings held as lost property.
• Do not leave your personal belongings unattended.
• We do not accept responsibility for any loss or theft of money or loss or damage to personal property of members or their guests whether locked in a locker or otherwise.
• It is your responsibility to check if your personal insurance covers you for loss of personal effects.

• Any belongings removed from lockers/left unattended and handed to reception, will be available at lost property at your club for 14 days.
• If you do not collect it within this time, we will donate it to charity.

• Class timetables and instructors may change from time to time without notice.
• Check class club schedules on our website for the latest details.
• Arrive a few minutes before your class starts or you may not be allowed to join the class.
• It is your responsibility to inform your instructor of any injuries, illness or pregnancy.
• Use of studios is allowed when not being used for scheduled group exercise classes.

• We advise you do not use these facilities if you are elderly/pregnant/suffer from heart disease/ diabetes/high or low blood pressure or any other serious medical condition.
• Shower before entering the sauna.
• Wear a costume at all times and sit on a towel when using the sauna.
• Observe reasonable time limits. We recommend you not use these facilities for longer than 10min’s per session.
• Never use oils, creams or cosmetic products in the sauna.
• Never shave or exfoliate.
• Never dry clothing or towels in the sauna.
• Don’t touch the sauna hot rock unit.

• In the event of an emergency, please follow the staff’s instructions at all times.
• Follow the health and safety notices displayed throughout the club.
• Do not tamper with fire doors or any safety devices.
• Be aware of the different floor surfaces that you move across as you walk through the club.
• As ongoing cleaning and maintenance does take place, related tools and equipment may be hazardous, and some floor surfaces may be slippery. Proceed with caution in these areas.
• Please report all injuries/incidents and/or any hazards to reception.

• Only authorized Fit24Gyms Trainers are permitted to provide personal training in our Clubs.
• Personal Training done under pretense as a member is not allowed whether it’s for payment or not, and all parties may be expelled or suspended.

• Should you wish to give us feedback for whatever reason you can do so by contacting the club General Manager.

• Yes, they are! for a fee of R200, you can access any one of our nationwide gyms for the day.